Read before buying the Ridaex ARYA I TV

Do not take decisions seeing these ads.

Let me Introduce the Company. It is the company registered by RGK Silicon Sciences Pvt Ltd based in the Silicon Valley of India (Bangalore). Is a startup which produces High Definition TVs with modular structure. This company was making headlines in many Tech Startup journals. The company is ramping up aggressively raising funds through Crowdfunding.

So, to review their product I ordered one 43inch QLED TV (ARYA I) of their product during their Black Friday Sale with a 40% discount. Let me give my personal feedback on the Product and the Services.I published it in my blog just to inform others even though it does not share the synergy. 

First do remember it is a new Brand in market so Resale you should nor consider while purchasing one. Also you will not find any traces of their Product review or feedback anywhere in the web. So, I took up the responsibility to publish my feedback which may help others.

The Price Point

At the Price point(30K), you can get similar products. Can get top brands(Check online marketplaces) with an extra amount(like 3-4K). Even, a better futuristic product available in Croma online which is 30% less in price. So, it's Pricing will disappoints you. 

The Delivery

I booked the TV on 25-Nov-2022 and delivered it on 24th-Dec-2022(almost a month). In my case the delivery is not a door step, so I flexed my muscles to get it home. During this time I used get their CRM intimations. From the CRM Intimation it was very clear, upon your purchase they order the consumables and assemble at their lines and deliver. Which does not owe them any responsibility except testing and delivering.

Post Sale Service

In my case, it is been 16days but the TV was not installed by them. By this time I had 

• Twitted twice onto their CEO’s handle @naveen_ridaex along with their corporate handle @ridaex
• Called to all available numbers 14times.
• Dropped 9 times messages in their WhatsApp number
• Shared my location 3time with their technical team
• Wrote 4emails to their official tech team id.

Surprisingly they were unable to complete an Installation with these many follow ups at their HQ, wondering how they will manage across India. 

Now, In Detail the Product

To kill the curiosity today I have opened the box. Let me detail this experience as well.

• The Product is packed with a wall mount which is completely non-functional. It is just an accessory. Which OK.
• The Build Quality of the product is very substandard.
• The product comes with 2 remotes which is a bad design. Hardly anyone wish to have 2 remote to just view  a TV.
• The power light(LED) is designed so which completely popped out of the body in a big square box.
• The TV fails to connect to a network on which all other devices(+my Old TV) connected.
• The Sound quality is not that great. The bass is so high.
• Lastly, you cannot return the product for refund. I wish if I could.

Now, with all this problem I don’t have any other option rather using the TV. Currently the product positioned very badly in the market. Never-mind, in my opinion I felt cheated by a company who is struggling to build a brand.

Always wise with your investment, so before buying they do remember the Post Sales Service and Resale Value. Hope you are all wise enough to take your best decision. 

Lesson Learnt: Value your hard earned money.